This past summer, my wife and I attended a concert by the band Lifehouse. It was a great show from a music and entertainment perspective. Lead singer Jason Wade is an iconic band lead, standing front and center, guitar slung low and belting out lyrics that evoke emotion, feeling, and presence. As the songs progressed, [...]
In a coaching meeting today, a client spoke about technology in a negative way. She expressed that “technology depersonalizes everything”. I took this initially as a pretty sweeping condemnation of everything technical, and at first, I agreed with her (to a point). I agree that when I get “handled” by a computer aided automated attendant, [...]












